Terms of Business

  1. Clients are requested to notify the clinician if they expect to be delayed for more than a quarter hour en route to an appointment.
  2. The fee per session, regardless of length, is £99, and is normally due at the end of the session.
  3. Payment may be in cash, by cheque, PayPal, or BACs.
  4. Fees for clients via Red Poppy are already covered by their company’s /organisation’s contract with Red Poppy.
  5. We do not book courses of treatment: treatment is decided on a session by session basis: sometimes only one session is needed.
  6. The full fee is payable if a client fails to turn up for an appointment or gives less than 24 hours’ notice of cancellation – this can be overridden at the clinician’s discretion. Appointments cancelled or changed more than 24 hours in advance incur no fee.
  7. Clients are asked to bring a list of any prescribed medications they are currently taking or have recently finished.
  8. Clients are requested to attend sessions free from alcohol and other drugs wherever possible.
  9. Smoking-cessation clients are asked to bring all their smoking paraphernalia with them as well as a packet of cigarettes (or tobacco and papers if used).
  10. All sessions with children under the age of 18 are video-recorded. [The Children Act 1989/2004 (England and Wales) and the Children (Scotland) Act 1995, define anyone who has not yet reached their 18th birthday as a child.]
  11. Please note that parents are rarely allowed to sit in with the child in session, the exceptions to this rule include children who are attending for assessments for autism or certain childhood-disorders.
  12. Parents are advised that children are given the same rights of absolute confidentiality as adults. This confidentiality will only be broken by the clinician when legally obliged to do so, or if the clinician believes the child to be in danger or their duty of care might be compromised.
  13. Clients attending pain cessation/reduction clinics will only be treated if their pain/condition has first been investigated by a medical doctor or suitably qualified clinician or the client is referred directly by their medical practitioner.
  14. Either the clinician or client may terminate therapy without notice, however the full fee of £99 is payable if less than 24 hours’ notice is given before an agreed appointment as per 6) above.
  15. We welcome feedback. It helps us improve our service, and if you have any concerns about your therapy please tell your therapist. If you are not satisfied with their response, you can contact the HGI.org.uk on 01323 811662.
  16. We undertake to treat clients in the shortest time possible: sometimes that can be just one session!